Hello
I’m a UX & CX design leader based in Chicago, IL, with experience guiding teams, processes, and digital products in agile environments. I specialize in scaling user-centered solutions that blend product design craft with customer experience strategy.
Skills & Capabilities
Leadership & Strategy
UX & CX Strategy & Vision
Team Leadership & Mentorship
Cross-Functional Collaboration
DesignOps & Scalable Systems
Storytelling & Stakeholder Alignment
Design Execution
Wireframes, Prototypes, & UI Design
Rapid Prototyping & Usability Testing
Accessible & Inclusive Design
Design Systems
Figma
Work History
Manager, UX Product Design
Health Care Service Corporation (HCSC)
Chicago, IL | 2024 – Present
Senior Product Designer - Team Lead
Health Care Service Corporation (HCSC)
Chicago, IL | 2022 – 2024
Senior UX Architect
The Office of Experience
Chicago, IL | 2018 – 2022
Senior UX Architect - Team Lead
Allstate Insurance
Northbook, IL | 2017 – 2018
Lead UX Designer
Meijer
Grand Rapids, MI | 2015 – 2017
Full work history available on LinkedIn
Education
Master of Science
Customer Experience Management
2025
Michigan State University
Master of Science
Human-Computer Interaction
2013
DePaul University
Bachelor of Business Administration
Management, HR Emphasis
2008